Refund and Returns Policy
If you wish to exchange goods you MUST contact Yay for Yarn within 7 days of receipt to discuss arrangements. Patterns, books, magazines, gift vouchers and sale items will not be exchanged so please select carefully. Exhange, refund or shop credit will be given for yarn, shop credit only for all other items. All associated postage cost will be at the customers expense and goods MUST be returned in original condition.
Faulty or wrongly supplied goods will be exchanged or refunded and postage will be at Yay for Yarn's expense. You MUST contact Yay for Yarn within 7 days of receipt.
Yay for Yarn will not cover goods lost or damaged in transit, we offer several different postage options and it is recommended that you purchase registered post for goods up to $100 and extra cover for those over $100. It is essential that if this option has been selected and goods arrive damaged that all packaging be kept as this is needed for Australia Post assesment of damages.
All information collected by Yay for Yarn will be treated with the strictest confidentiality. No information will be traded, sold or otherwise to third parties.
Email address collected for the newletter will only be used for this purpose. To unsubcribe from this service send an email with 'unsubscribe' in the title line to firstname.lastname@example.org
Orders placed before 12 noon (Qld time) Mon-Fri will be dispatched that day, orders placed after that time will be sent either the same or next day. Orders place on public holidays and weekends will be sent the next working day. Yay! for Yarn has a wide range of products in stock however we cannot always guarentee to have every product in every colour or range at all times, in this instance you will be contacted. Delivery times are dependant on your location and postal option selected. All mail will be sent with Australia Post.
Credit card payments are processed through Eway via a secure connection. An SSL certificate has been installed on this site to protect your card details. Also available are payments through paypal and for Australian customers bank deposit or bank cheques.
As of 18th May 2011 Yay! for yarn is charging GST. GST is included in all product prices and postage and handling. A GST tax invoice will be issued with your order. International customers do not pay GST, unfortunately at this stage GST is not being automatically deducted on checkout - a refund will be issued after your order is processed for the additional charged.
Cost are dependent on the weight of your parcel and are listed below. Where possible orders will be posted in pre-paid bags with a tracking number.
Registered post and insurance can be purchased here http://www.yayforyarn.com.au/index.php?_a=viewCat&catId=15
International orders will be sent Airmail, please contact me for a price if a different post type is required.
|Large Letter (up to 40g, about 4 small items)
||$3.00 inc GST
|50g - 450g
||$8.00 inc GST
||$13.50 inc GST
|Express up to 450g
||$10.85 inc GST
|Express 451g +
||$15.65 inc GST
Free postage for orders $150 and over, Australian orders only